BUSINESS WHATSAPP

Call Center Setup

A CLOUD BASED CALL CENTER
THAT LETS YOU GAIN, DELIVER,
AND SERVICE CUSTOMERS

ISO 27001:2013 Certified Company
Google Partner
ELEVATED CUSTOMER & AGENT EXPERIENCES

Introduce convenience, stability, and friendliness at both ends of the sale and receive

Let us help you identify your challenges and overcome them by providing you with a call center setup that raises your business to customer expectations and provides the foundation that you need to grow and excel.

DELIVER ON CUSTOMER EXPECTATIONS

From designing customer engagement roadmap to streamlining customer service with the help of personalization, our call center solutions are built to provide convenience across complete user journey.

Customizable
dashboard

Customizable
software

Comprehensive
reporting

Call recording
function

Agent work
tracking

Cloud based call center

Customer acquisition is not enough, now you need to retain what you created. Convex offers a cloud based customer service solution that provides excellent pre and after sales support to your customers so that every query is answered aptly and every problem is solved timely.

Convex offers multiple and customizable options to set up your very own customer service center on long codes (03XX-XXXXXXX), UAN & 0800 numbers.

How we can help you?

Confused about call center setup? Talk to us now

Our’s is a cloud based call center that can help you cater to all of your customer care and service demands effortlessly. Need help with your setup? Want to more? Have a project?

Our Clients

Frequently asked questions

  • What is call center outsourcing?

    Call center outsourcing means contracting a team of individuals that will work outside of your company.

    This will allow your workforce to supply the services it best. Meanwhile, a team of professionals and highly-skilled call center agents will handle the rest.

  • How can call center outsourcing help my business?

    The biggest advantage of outsourcing a call center is that your business will save time.

    Interviewing, hiring, and training call center employees can take longer than expected. The employees must have excellent interpersonal communication skills, product knowledge, and should be able to solve customers’ problems.

    An outsourced call center can easily take some of this weight off of your shoulders. You can refocus your time on other in-house tasks that require your attention.

  • I would like to outsource my requirements to you, how do I start?

    First, fill up the sign-up form or talk to our representative. We will then create a customized service contract for you.

    After agreeing to it and signing it, we will start training our staff for 1-2 weeks as per your business requirements.

    In the last step, we will start replying to all emails, calls, and chats from your customers.

  • Why should I outsource my call center requirements to you?

    By outsourcing your call center requirement to us, you’ll receive the following benefits:

    • Higher cost savings and elevated profits
    • Need to hire a few resources
    • Less administrative and infrastructural hassles
    • Highly skilled employees with great experience
    • More immediate turnaround time and high-quality results

    Our call center setup promises to provide you with easy access to specific data and maintain operational transparency. In case you still have questions, feel free to get in touch with our client engagement representatives.